Terms & Conditions

Terms & Conditions

By joining Platinum Elite Card, you will be agreeing to the following Terms and Conditions Stated below.
Kota Heritage Group and its affiliate businesses which are:
i.Kota Heritage Hotel
ii.Kota Heritage Mall
iii.Kota Heritage Group Investments
iv.Kota Heritage Tourist Center
v. Kota Heritage Extreme Park
Shall be called hereafter as “Kota Heritage Group” to ease writing.
You agree that we may provide notices, disclosures and amendments to these Terms of Use, and other information relating to the Platinum Elite Membership by electronic means, including posting such information and materials online at https://www.kotaheritage.com
Platinum Elite Membership is not targeted towards, nor intended for use by, anyone under the age of 13. If you are between the ages of 13 and 18, you may access and participate in this membership only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.
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I herby apply to be a member of Platinum Elite Card and the information I provide to the Platinum Elite Card will namely enable Kota Heritage Group and its affiliate businesses to:
a) Keep track of my purchase records
b) Update me periodically about Kota Heritage Group and its affiliate businesses sales program through which I may  earn newsletter, promotional updates, vouchers and
c) Update Kota Heritage Group and its affiliate businesses profiling of customer preferences so that Kota Heritage Group may be able to serve consumers better.
I also consent to:
(a) Kota Heritage Group’s collection and use of the data required by Platinum Elite Privilege Card application form and
(b) The Platinum Elite Privilege terms and condition set out below, and to Kota Heritage Group’s data protection parameters set out below.
1. The Platinum Elite Card is part of the Kota Heritage Group program intended for use with all our Affiliates businesses by customers who register at our website or any of our affiliate outlets only. The Platinum Elite Card allows you to receive discounts, offers and freebies. 
2. The Platinum Elite Card and its privilege is available to every customer who registers for it. It is personal and non-transferable.
3. Kota Heritage Group reserves the right to reject the Platinum Elite privileges if no proper identification and proof of ownership for the card is present.
4. Your application herein will not be valid and cannot be stored in our system if the information provided on the membership registration form is in incomplete and/or illegible, thereby rendering it unusable. Kota Heritage Group reserves the right to change at any time the conditions for issuing of the Platinum Elite Card.
5. In the event of loss/theft of your Platinum Elite Card, please contact our customer care line on +607 – 283 0111 or email us at [email protected] and apply for a replacement. Upon your verification of your details, your available privilege will be transferred to your new card after three (3) working days. Replacement of card is chargeable.
6. The Platinum Elite Card is valid for a year and renewal upon expiry will be charged. All benefits are subject to availability, with 2 week of booking in advance for all free stay in our hotel/resort, and may not be used in conjunction with any other discount or promotional offer.
7. The Platinum Card is NFC enabled and may be used by you as a payment card. All the privileges cannot be transferred to any other customer nor exchange for cash.
8. Kota Heritage Group reserves the right to modify the terms and conditions and/or suspend the Platinum Elite Card and its privileges. In the event of such modification and/or suspension, Kota Heritage Group will notify it’s cardholder via call, email or postal mailing. Customers will not receive compensation from Kota Heritage Group in the event of modification or suspension of the Platinum Elite card.
9. Customers who require Kota Heritage Group to delete the Customer’s data from database will forthwith lose any and all privileges linked to his or her Platinum Elite Card, and such Customer must surrender his or her Platinum Elite Card upon the deletion of customer’s data from Kota Heritage Group database.
10. Kota Heritage Group reserves the right to:
(a) permanently disable or suspend the Platinum Elite card in the event of fraud or attempted fraud by the Customer at any Kota Heritage Group affiliate outlets by the member’s inappropriate use of the Platinum Elite Card, and 
(b) Terminate the Platinum Elite Card for any reason whatsoever by informing members via a call, email or mail.


12. Kota Heritage Group shall not be liable for any system malfunction, system failure or disruption in access to the Platinum Elite Card or its privileges, or any consequences, direct or indirect, arising from the same.

Let's Talk

+607 283 0111

Malaysia

11-A, Jalan Seri Warisan 1, Kota Heritage Commercial Centre, 81900 Kota Tinggi, Johor

Singapore

18, Boon Lay Way, #10-150 Tradehub 21, Singapore(609966)